Thank you for shopping with ROVYRO.
We want every purchase to be a positive experience. If something isn't right with your order, we're here to help and will review every request fairly and individually.
Returns
We accept return requests within 30 days of delivery.
If your item arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible so we can help resolve the issue.
To help us review your request quickly, please provide:
- Your order number
- A brief description of the issue
- Clear photos or videos of the product and packaging
We'll carefully assess your request and work with you to find the most appropriate solution.
Change of Mind
If you wish to return an item because you've changed your mind, please contact us before returning your order.
As an international retailer, change-of-mind return requests are reviewed individually based on the product condition, order status, and return shipping requirements.
Please do not return any items without prior approval from our support team.
Return Conditions
To be eligible for a return, items should:
- Be unused and in their original condition
- Include the original packaging whenever possible
- Be approved by our support team before being returned
Returns sent without prior authorization may not be accepted.
Return Shipping
If the return is the result of a damaged, defective, or incorrect item, we'll work with you to provide an appropriate solution, which may include covering or reimbursing return shipping costs where applicable.
For approved change-of-mind returns, customers are generally responsible for return shipping and any related fees.
Any applicable return shipping costs will always be explained before a return is approved.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method.
Please allow a few business days for your payment provider or financial institution to process the refund.
Order Cancellations
Orders may be cancelled before processing begins.
Once an order has entered processing, has been prepared for shipment, or has been dispatched, cancellation may no longer be possible.
If you need to make changes to your order, please contact us as soon as possible.
Need Assistance?
If you have any questions about returns, refunds, or your order, we're always happy to help.
Email: support@rovyro.com
Or visit our Contact Us page for further assistance.