Refund policy

At ROVYRO, we want every order to be a positive experience.

If your order arrives damaged, defective, incorrect, or significantly different from what you ordered, please contact us within 30 days after your order has been delivered with clear photos of the item and packaging.

We will review your request and provide an appropriate solution, which may include a replacement, refund, store credit, or other assistance depending on the circumstances.

For change-of-mind returns, requests are reviewed individually. Customers may be responsible for return shipping costs where applicable.

To be eligible for a return, items should be unused, in their original condition, and include original packaging where possible.

Please contact ROVYRO before sending any return. Returns sent without prior approval may not be accepted.

Once an approved return has been received and inspected, we will notify you of the refund outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Orders may be cancelled before processing begins. Please contact us as soon as possible if you need to make changes to your order.

Email:
support@rovyro.com